Privacy Policy for Blackdog Bespoke
Effective Date: [Insert Date]
Blackdog Bespoke (“we”, “us”, or “our”) operates an eCommerce website selling bespoke chopping boards and handcrafted wood and leather goods.
We are committed to protecting your privacy and handling your personal data transparently and securely, in line with the UK GDPR and Data Protection Act 2018.
1. Information We Collect
We may collect and process the following data:
- Personal Information
- Name
- Billing and shipping address
- Email address
- Phone number
- Order Information
- Products purchased
- Customisation details (e.g. engraving text, design preferences)
- Technical Data
- IP address
- Browser type and version
- Device information
- Usage Data
- Pages visited
- Time spent on site
- Interaction data (via cookies)
2. How We Use Your Information
We use your data to:
- Process and fulfil orders
- Deliver bespoke products to your specifications
- Communicate about your order
- Provide customer support
- Improve our website and services
- Comply with legal obligations
3. Payments
We do not store payment details. Payments are securely processed via third-party providers (e.g. Stripe, PayPal), who handle your financial information in accordance with their own privacy policies.
4. Cookies
We use cookies to:
- Enable core WooCommerce functionality (cart, checkout)
- Improve user experience
- Analyse site performance
You can control cookies via your browser settings.
5. Data Sharing
We only share your data when necessary:
- Delivery providers (e.g. Royal Mail, couriers)
- Payment processors
- Hosting and technical providers
We do not sell your data.
6. Data Retention
We retain personal data only as long as necessary:
- Order data: typically up to 6 years (for tax/legal purposes)
- Account data: until you request deletion
7. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Request correction
- Request deletion
- Restrict processing
- Object to processing
- Data portability
To exercise your rights, contact us at: [Insert Email Address]
8. Data Security
We implement appropriate security measures to protect your data, including SSL encryption and secure hosting.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
10. Contact Us
If you have any questions about this policy, contact:
Blackdog Bespoke
[Insert Address]
Email: [Insert Email]
11. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page.