Terms and Conditions for Blackdog Bespoke
Effective Date: [Insert Date]
These terms govern your use of the Blackdog Bespoke website and purchase of our products.
1. About Us
Blackdog Bespoke creates handcrafted wooden and leather goods, including bespoke chopping boards.
2. Orders
- All orders are subject to availability and acceptance.
- Bespoke items require customer-provided specifications.
- We reserve the right to refuse or cancel orders.
3. Bespoke Products
Due to the custom nature of our products:
- You are responsible for ensuring all custom details are correct.
- Minor variations may occur due to the handmade process.
- Wood is a natural material and may vary in grain, colour, and finish.
4. Pricing
- All prices are listed in GBP (£)
- Prices include VAT (if applicable)
- We reserve the right to change prices at any time
5. Payment
Payment must be made in full at the time of order via our secure checkout.
6. Delivery
- Delivery times are estimates and may vary, especially for bespoke items
- We are not responsible for delays caused by couriers
- Risk passes to you upon delivery
7. Returns & Refunds
Non-Bespoke Items
- You may return standard items within 14 days under UK Consumer Contracts Regulations
- Items must be unused and in original condition
Bespoke Items
- Custom-made items are non-refundable, unless:
- They are faulty
- They do not match agreed specifications
8. Faulty Goods
If an item is faulty or damaged:
- Contact us within 14 days of receipt
- We will repair, replace, or refund as appropriate
9. Product Care
- Wooden and leather products require proper care
- We are not responsible for damage caused by misuse or improper maintenance
10. Intellectual Property
All content on this website (images, designs, text) is the property of Blackdog Bespoke and may not be used without permission.
11. Limitation of Liability
We are not liable for:
- Indirect or consequential losses
- Loss of profits or business
Our total liability is limited to the purchase price of the product.
12. Privacy
Your use of our website is also governed by our Privacy Policy.
13. Governing Law
These terms are governed by the laws of England and Wales.
14. Contact Information
Blackdog Bespoke
[Insert Address]
Email: [Insert Email]
15. Changes to These Terms
We may update these terms at any time. Continued use of the site constitutes acceptance of the updated terms.